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tone
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Recent Posts
Eight tips for finding corporate writing clients
Shut down by the duck? Read this rejection e-mail from Aflac
You've discovered a typo in your cover letter; now what do you do?
Archived webinar: Listen to or download my "Update on Plain Writing Principles and the New Law"
E-mails about the Epsilon security breach: Marriott got it wrong, but Target and Hilton got it right
Editor reports results of jargon survey: Staff is iffy on some agency terms
A customer service e-mail from Southwest is about to kill the LUV
Hiring? Nine interview questions you must ask applicants about their writing skills
Update: Federal Plain Language Guidelines - March 2011
Over-the-top newsletter list hygiene: "Do us a favor and unsubscribe"
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