Blogroll
- 456 Berea Street
- Bad Language
- Beth's Blog: How Nonprofits Can Use Social Media
- Business Writing
- Communication in a Web Saturated World
- Compete on Usability
- Copyblogger
- Debbie Weil on Corporate Blogging and Social Media
- Good Experience
- How-To Blogs//BlogCatalog
- Manage Your Writing
- Marketing Misfit
- Plain Language Matters
- Quick & Dirty Tips :: Grammar Girl
- Simplifying Complexity
- The Copywriter Underground
- The Touch
- The Touch
- Webcredible
- Writing for Reading
- Your English Success
Archives
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
Categories
- Blogs
- Books
- Bulleted lists
- Chat
- Collaborating
- Content
- Content strategy
- Contest
- Credibility
- Customer Satisfaction Survey
- Customer service
- Customer service e-mail
- Editing
- English as a Second Language
- FAQs
- Government Web Writing
- Grammar and usage
- Help Desk
- Hypertext links
- Jargon
- Jobs
- Marketing
- Metrics
- Newsletters
- Plain language
- Press Release
- Public Relations
- Punctuation
- Quality Standards
- Research
- Social Media
- Spelling
- Style Guides
- Subject Line
- Tone
- tone
- Training
- Usability
- Usage
- Visual Display
- Web writing
- Webinar
- Wikis
- Word Cloud
- Words
- Writing
- Writing resources
- Writing Skills
- Writing training
Categories
- Blogs (10)
- Books (1)
- Bulleted lists (2)
- Chat (1)
- Collaborating (4)
- Content (8)
- Content strategy (1)
- Contest (3)
- Credibility (3)
- Customer Satisfaction Survey (1)
- Customer service (15)
- Customer service e-mail (23)
- E-mail (34)
- Editing (18)
- English as a Second Language (1)
- FAQs (2)
- Government Web Writing (8)
- Grammar and usage (18)
- Help Desk (4)
- Hypertext links (2)
- Jargon (1)
- Jobs (5)
- Marketing (3)
- Metrics (1)
- Newsletters (3)
- Plain language (22)
- Press Release (2)
- Public Relations (2)
- Punctuation (4)
- Quality Standards (1)
- Research (6)
- Social Media (7)
- Spelling (4)
- Style Guides (7)
- Subject Line (6)
- Tone (3)
- tone (8)
- Training (3)
- Twitter (4)
- Usability (5)
- Usage (9)
- Visual Display (3)
- Web writing (22)
- Webinar (2)
- Wikis (2)
- Word Cloud (1)
- Words (4)
- Writing (22)
- Writing resources (10)
- Writing Skills (1)
- Writing training (3)
Recent Posts
- Eight tips for finding corporate writing clients
- Shut down by the duck? Read this rejection e-mail from Aflac
- You've discovered a typo in your cover letter; now what do you do?
- Archived webinar: Listen to or download my "Update on Plain Writing Principles and the New Law"
- E-mails about the Epsilon security breach: Marriott got it wrong, but Target and Hilton got it right
- Editor reports results of jargon survey: Staff is iffy on some agency terms
- A customer service e-mail from Southwest is about to kill the LUV
- Hiring? Nine interview questions you must ask applicants about their writing skills
- Update: Federal Plain Language Guidelines - March 2011
- Over-the-top newsletter list hygiene: "Do us a favor and unsubscribe"