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Categories
- Blogs (10)
- Books (1)
- Bulleted lists (2)
- Chat (1)
- Collaborating (4)
- Content (8)
- Content strategy (1)
- Contest (3)
- Credibility (3)
- Customer Satisfaction Survey (1)
- Customer service (15)
- Customer service e-mail (23)
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- Editing (18)
- English as a Second Language (1)
- FAQs (2)
- Government Web Writing (8)
- Grammar and usage (18)
- Help Desk (4)
- Hypertext links (2)
- Jargon (1)
- Jobs (5)
- Marketing (3)
- Metrics (1)
- Newsletters (3)
- Plain language (22)
- Press Release (2)
- Public Relations (2)
- Punctuation (4)
- Quality Standards (1)
- Research (6)
- Social Media (7)
- Spelling (4)
- Style Guides (7)
- Subject Line (6)
- tone (8)
- Tone (3)
- Training (3)
- Twitter (4)
- Usability (5)
- Usage (9)
- Visual Display (3)
- Web writing (22)
- Webinar (2)
- Wikis (2)
- Word Cloud (1)
- Words (4)
- Writing (22)
- Writing resources (10)
- Writing Skills (1)
- Writing training (3)
Recent Posts
- Eight tips for finding corporate writing clients
- Shut down by the duck? Read this rejection e-mail from Aflac
- You've discovered a typo in your cover letter; now what do you do?
- Archived webinar: Listen to or download my "Update on Plain Writing Principles and the New Law"
- E-mails about the Epsilon security breach: Marriott got it wrong, but Target and Hilton got it right
- Editor reports results of jargon survey: Staff is iffy on some agency terms
- A customer service e-mail from Southwest is about to kill the LUV
- Hiring? Nine interview questions you must ask applicants about their writing skills
- Update: Federal Plain Language Guidelines - March 2011
- Over-the-top newsletter list hygiene: "Do us a favor and unsubscribe"