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Categories
- Blogs
- Books
- Bulleted lists
- Chat
- Collaborating
- Content
- Content strategy
- Contest
- Credibility
- Customer Satisfaction Survey
- Customer service
- Customer service e-mail
- Editing
- English as a Second Language
- FAQs
- Government Web Writing
- Grammar and usage
- Help Desk
- Hypertext links
- Jargon
- Jobs
- Marketing
- Metrics
- Newsletters
- Plain language
- Press Release
- Public Relations
- Punctuation
- Quality Standards
- Research
- Social Media
- Spelling
- Style Guides
- Subject Line
- tone
- Tone
- Training
- Usability
- Usage
- Visual Display
- Web writing
- Webinar
- Wikis
- Word Cloud
- Words
- Writing
- Writing resources
- Writing Skills
- Writing training
Recent Posts
- Eight tips for finding corporate writing clients
- Shut down by the duck? Read this rejection e-mail from Aflac
- You've discovered a typo in your cover letter; now what do you do?
- Archived webinar: Listen to or download my "Update on Plain Writing Principles and the New Law"
- E-mails about the Epsilon security breach: Marriott got it wrong, but Target and Hilton got it right
- Editor reports results of jargon survey: Staff is iffy on some agency terms
- A customer service e-mail from Southwest is about to kill the LUV
- Hiring? Nine interview questions you must ask applicants about their writing skills
- Update: Federal Plain Language Guidelines - March 2011
- Over-the-top newsletter list hygiene: "Do us a favor and unsubscribe"