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March 09, 2010



If I may:

The final notice format is good, in that it presents the details quite succinctly. The one piece I thought perhaps muddied the waters was the extra info for FAQs, which really seemed somewhat unrelated.

I understand what Marie perhaps means by the overall presentation though. For example, through COIGN (our web-based helpdesk software), we enable pro-active alerts to be published right there on the sign-in portal; plus, we also enable messages to be broadcast through the portal by email to dynamic groups of registered users. We're also adding things such as RSS feeds for similar areas. We take the approach that the more you can get information into the hands of users, the quicker problems are resolved and the happier the users are.

Richard Stevenson
CobbleSoft International
Office: 615-346-9241
Email: rstevenson@cobblesoft.com

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