At the height of travel season, we decided to conduct a (non-scientific) experiment to find out which hotel chain does customer service e-mail best. Using the clever pseudonym “Jane Doe,” we sent this e-mail query to hotel chains with properties near Chicago’s Midway Airport.
Subject: Request for info - room for disabled traveler - Labor Day 2008
I'm interested in making a hotel reservation for my brother near Midway Airport in Chicago on August 31 and September 1, 2008. (He uses a wheelchair.) Does the [insert hotel name here] have rooms for handicapped travelers? If so, how do I make a reservation?
Within two days of sending our query, we’d received responses from five hotel chains: Best Western, Marriott, La Quinta, Hyatt, and Hilton.
Want to learn which hotel does e-mail best?